Warranty on the marketplace is given by the seller or the brand. This page explains what is covered, for how long, and how a claim is handled.
The warranty is provided by the seller or the brand, not by BarakaSouqs. We hold the record, run the claim process and step in when a seller does not respond, but the obligation to repair, replace or refund sits with the seller.
Each listing states its own term. The terms available on the marketplace are:
Coverage runs from the delivery date. The term is recorded against the order when the parcel is delivered, so a later change to the listing cannot shorten the cover on an item you already own. The end date is shown with the item in Account → Warranty Claims.
Manufacturing defects and faults that appear in normal use. Not covered: accidental damage, liquid ingress, unauthorised repair or modification, normal cosmetic wear, and consumable parts. A claim cannot be opened on an item outside its warranty period, or on a listing sold with no warranty.
Go to Account → Warranty Claims → New claim and pick the item. Describe the fault — what happens, when it started, and what you have already tried — and attach evidence. You may upload up to 5 files of 5 MB each (JPG, PNG, WEBP, GIF, AVIF, PDF, MP4 or MOV). A short video showing the fault resolves a claim faster than photographs.
Only one open claim can exist per item at a time.
Sellers have 48 hours to respond to a new claim. A claim left unanswered is escalated to us automatically, and you can escalate a decision you disagree with by replying on the claim.
An approved claim is closed in one of three ways: the item is repaired and returned, replaced with the same item where stock allows, or refunded. A refund follows the same route as a return — back to the original payment method, typically within 5–10 business days of approval.
If an item is faulty and still inside the 30-day return window, a return is usually faster. Use a warranty claim for a fault that appears after the return window has closed.
Ain Kaf Seen Alif Establishment For General Contracting
Commercial Registration 7009125159
King Fahad Road, Al-Sharafeyah District, Jeddah, Makkah Region, Saudi Arabia
Email: support@barakasouqs.com · Phone: +966 57 349 5106
Last reviewed: September 2026. We update these pages as the marketplace changes; the version published here is the one that applies to your order.
Questions? support@barakasouqs.com · +966 57 349 5106